Below you will find a selection of the most frequently asked questions and answers we made for you, who considers a web hosting solution by Fashion Webhosting.com. If you should have questions, that you cannot find the answer to here, we are happy to answer them via email.

Many don’t believe that it isn’t possible to deliver high quality for a low price. At Fashion Webhosting we have built up our company on seeing possibilities, where others don’t seek them. The result is a solid and user friendly solution that doesn’t compromise on quality, even when the prices are low.

What is a web space?

A web space is the place on the Internet, where your home page and e-mail accounts are placed. For others to be able to send you e-mails or visit your home page, you need a web space. In other words, it is your web space that keeps your domain running.

With a web space at Fashion Webhosting all co-workers, family members or club members can get their own unique e-mail address. There is no limit to the amount of e-mail addresses that can be created.

Use the web space to promote your company or your club, or put the family’s photo album on the Internet, for distant relatives to enjoy as well.

How can you offer something for such a low price?

Fashion Webhosting starts off with the belief that it shouldn’t have to be expensive to be good. We have developed our own unique web hosting system that secures an optimal use of our resources. Because of this we can today offer a complete solution for a previously unheard-of price.

In spite of our competitive prices we never compromised on the quality. You can read more on our extensive security system under the heading "How Stable Are You?"

I don’t know anything about programming. Can I still make a home page with you?

Our vision has from the start been to offer a simple, flexible and user friendly product, which at the same time takes heed of the beginners’ competences and the expectations of the professional user. Through a focused effort we managed to develop a system, which in one solution gives both the non-technical and the technical user the possibility to unfold on the Internet.

Moreover we offer the use of several free tools, especially aimed at the non-technical user. These make it possible to create ones own unique home page or blog on the Internet within a few clicks.

Why should I pay for web hosting?

A web hosting solution with us is in comparison to a free solution 100% free of advertisements. This means that recipients of your e-mails and the visitors of your home page only see that, which you have chosen to show. Your personal data will be handled strictly confidentially. There is no risk, that we share your data with others or use them for marketing purposes.

Our solution gives you good possibilities to unfold on the Internet and cover most needs of the professional user as well of those of the home user.

With us you can register your own personal domain. The domain you wish us to register for you will remain your property. You can reach more about this under the heading "Do I own the domain and can I move the domain to a different provider?"

Do I own the domain and can I move the domain to a different provider?

Yes.

To have ones own domain is to own ones own place on the Internet. When we register a domain for you, you can keep your e-mail and home page address, as long as you wish, because we register the domain in your name. Should you later change to a different web host provider, you are free to take your domain with you.

What language does your support speak?

Our English/Dutch speaking supporters are 24 hours a day and 365 days a year ready to answer your question.

How do I pay?

Our primary way of payment is online payment through the use of credit cards such as VISA, MasterCard and Paypal.

For our customers in Germany, the Netherlands, Belgium, France, Denmark, Sweden and Norway we also offer our customers offline payment methods on the shape of a normal bank transfer for example.

Should you pay with an offline payment method it usually takes a bit longer before your web space is available. You can read more on this under the heading "How fast can you have my web space active, if I order now?"

Is it safe to pay with a credit card over the Internet with you?

Yes, it is very safe.

An online-payment with a credit card with us is done through a secure 128 bit encrypted connection. We do not save and keep your credit card details, which means it will never be possible to recreate the details you have entered during the order. This procedure is used to protect our customers and to avoid being a popular goal for hackers or other unwanted guests.

How fast can you have my web space active, if I order now?

Most orders that are paid by credit card or Paypal will be processed immediately.

In some instances we will ask you for a signed domain form anyway, even if you have chosen an online payment method. This can be the result of problems with verification of your payment and a perfectly normal safety measure. Sometimes it is even a requirement that we have a signature from the owner of the new domain, before we can be allowed to register the domain. Being asked to sign a domain form doesn’t necessarily mean something is wrong with your credit card.

How stable are your systems?

In spite of the competitive price, the technical quality has never been compromised. We are using only the highest quality hardware and up-to-date software. Each of our servers is equipped with Dual Quad Core (total 8 cores) Xeon Harpertown - 2 x 12MB cache processors, 2 x 73 GB 15k RPM SCSI disk drives mounted on RAID for your databases, 4 - 12 TB disk drive arrays for storage and 8 GB of RAM.

Will I get my money back, if I am not happy?

In case you shouldn’t be completely satisfied with our solution, we offer a 15 day money returned guarantee. The guarantee is valid from the day the order is made on our website and covers all customers, regardless of the cause.

We can offer that service, because we know that our product covers by far the expectations of most people of a web hosting. Should this not be the case for you, we will gladly pay you back your money.

The refund covers the set-up fee and the web hosting contract. As you can read under the heading "Do I own the domain and can I move the domain to a different provider?" the domain belongs to you personally and this gives you the right as such to move it to a different provider.